Benjamin Franklin Plumbing Franchise

Benjamin Franklin Plumbing’s predecessor, Benjamin Franklin Franchising, LLC, offered franchises from September 2001 until May 14, 2021. The current franchisor, Benjamin Franklin Franchising SPE LLC, was organized in Delaware on March 24, 2021 and became the system’s franchisor on May 14 as part of an organizational restructuring. It began offering franchises on May 17, 2021.

The restructuring transferred existing U.S. franchise agreements and the brand’s trademarks and related intellectual property to the current franchisor. Authority Brands, Inc. provides support and services under a management agreement, while the franchisor remains responsible for its contractual obligations to franchisees. The April 26, 2026 FDD reports 399 franchised territories and 10 company-operated territories at December 31, 2025. These territories are separate from the number of franchise owners.

Initial training. The April 26, 2026 FDD describes two initial training phases: a one-hour instructor-led online introduction to Success Academy Online and 35 hours of Branded Operations Orientation Training (BOOT) in Phoenix, Arizona. The tables list 36 instructional hours and no on-the-job training. BOOT covers brand standards, safety, pricing, hiring, personnel management, finance, purchasing, marketing, customer service, UWIN, telephone handling, dispatching and asset management. The FDD anticipates a possible additional on-site phase in 2026 or early 2027; that proposed phase is not included in the stated 36 hours.

Attendance and costs. The Key Person and any designated owners must successfully complete required training at least three weeks before opening. The FDD says franchisees generally complete it three to nine weeks before opening. Item 11 includes tuition for the franchisee and up to one additional owner or Key Person; approved additional trainees may be charged $300 per day each. Owners pay travel, accommodation, meals, salaries and related attendee expenses. The franchisor may adjust the curriculum for experience, requires successful completion and may use proficiency tests.

Opening preparation. Before opening, support includes assistance ordering required equipment and technology, access to the Operations Manual, software acquisition information and a grand-opening marketing plan. Portal and call-center setup are provided where applicable. Opening assistance is supplied in the manner and at the times the franchisor determines; accepted requests beyond customary support may cost up to $500 per day plus personnel travel, meals and lodging. Owners choose an approved business location. Site counseling is described as current policy rather than a contractual obligation.

Operating and marketing support. Continuing assistance includes brand standards, assessment and vendor specifications, applicable portal administration, advertising review, access to brand-fund creative materials and management of Key Account relationships. Reproduction and customization costs may apply. The required ServiceTitan platform covers field management, marketing and scheduling functions, with vendor fees paid separately. Owners remain responsible for employee training, system security, maintenance, updates and associated costs. Designated call-center services carry separate costs and coverage requirements under the franchise agreement and brand appendix.

Continuing training. Additional training may be required or optional at designated times and locations. Voluntary role-based Success Academy courses, webinars and computer courses generally have no tuition, apart from certain third-party courses, but attendees pay other expenses. The separate fee schedule permits $1,500 per trainee for remedial training, repeat or substitute trainees and optional training programs; on-site trainer travel, meals and lodging are additional. Owners are responsible for employee training outside the franchisor’s designated programs.

Conventions and conferences. Designated representatives must attend the annual convention and regional conferences when called. The FDD lists an annual conference registration fee of up to $1,000 per attendee, with permitted increases after that level is reached, plus attendee travel and accommodation. A missed annual convention may carry a fee twice its published registration charge. Marketing fund contributions and local advertising costs are separate obligations; access to creative materials does not guarantee advertising spending or customer volume in an individual territory.

Benjamin Franklin Plumbing brings together a recognizable service identity, an operating framework for a technician-based business and training in the commercial side of running a plumbing company. Its service technology, customer-service program and marketing resources can appeal to owners who want a coordinated system for building local customer relationships and managing their team.

The model supports a trained Key Person responsible for day-to-day operations, whether that person is an owner or an approved manager. Owners retain responsibility for staffing, licensing and business performance. Explore the Benjamin Franklin Plumbing industry overview for related background.